1. Schedules?

Please see our SCHEDULES.

2. Do I still have to visit your office for booking reservation?

You may book by visiting our nearest branch offices, via emails, fax or through Customer Interaction Center +63 2 5287400 by just giving us the following details:

• shipper name
• complete address - for pick up, provide a sketch
• contact number - phone nos. (home, office, mobile, pager)
• contact person - for pick up
• consignee - who will pay
• service arrangement - door/door, door/pier, pier/pier, pier/door
• port of destination
• quantity of booking - no. of containers required 10,20,40 - footers
• commodity classification - (please see commodity classification under services and rates)
• special instructions

3. What are your prevailing rates?

Please see our RATES.

4. What ports do you serve?

Please see our PORTS OF CALL.

5. Do you accept rolling cargoes?

Yes, rolling cargoes are accepted using lane meter.  Please see our SERVICES AND RATES.

6. What are the container specifications?

A 10-footer container can accommodate a maximum of 9 tons.  A 20-footer container can accommodate a maximum of 18 tons.  A 40-footer container can accommodate a maximum of 36 tons.

7. Who should I contact to do business with you?

You may call us at +63 2 5287400, send us fax at +63 2 5287502, or email us at freight@2GO.com.ph.  You may also visit our head office at:

     12th Floor, Times Plaza
     Corner United Nations and Taft Avenues
     City of Manila, Philippines

For our other offices, please CONTACT US.

8. Is there a cut-off time for booking or can I book anytime?

For your convenience, we advise that you book ahead of time, preferably 3 days before vessel departure.  Check the SCHEDULE that is most convenient for you.

9. What are your payment modes?

Payment could be:

• pre-paid
• collect
• on-account

10. What is your lead-time?

The lead time depends on the distance between port of origin and port of destination.  Please see our SCHEDULES for the estimated time of departure and estimated time of arrival.

11. How do you ensure the safety and security of my cargo?

2GO tries its best to adhere to the highest standard of safety.  As proof of our efforts, Aboitiz Transport System Corp. (ATSC) is the only shipping company in the Philippines that has received a fleet-wide ISM-certification.

12. How will I know if my shipment was loaded?

A customer service representative will call you to confirm loading of your shipment.  You may likewise call our Customer Interaction Center at +63 2 5287400.

13. Can we have a copy of our proof of payment?

Yes.  However, for collect payment, documents are sent to destination upon payment.